Most Samsung owners complain that they can’t hear anything from the callers unless their phone is on speaker and we’re going to address that.
While the problem is a two-way thing, the possibility of it being from your end is 80% being that you were able to hear them only when the high Speaker is on.
Nevertheless, if you’re facing this issue on your Samsung device, I’m going to provide possible reasons and a few things to troubleshoot to start hearing calls on your Samsung without going on speaker.
Why can’t I hear callers on my Samsung phone?
These are the major reasons why you can’t hear callers on your Samsung unless on speaker.
- Low Call Volume. If the call Volume is low then you may not hear the Caller until you go on speaker.
- Software troubles. If the software installed on your Samsung device encounters issues during usage, functions such as the camera, microphone, receiver, etc. might temporarily stop working.
- Noisy Environment. If you’re at a party or a function then you may find it difficult to hear callers without the speaker on.
- Damaged/Block Earpiece. If your phone’s earpiece goes bad because of water, or rust, or gets blocked by your pouch or screen protector then you may be unable to hear callers without a speaker.
- The phone is connected to an Airpod or Headset. If your phone’s Bluetooth connection is active with an Airpods or headset then the voice will automatically be transmitted through those devices. Consider switching your audio source to your phone or disconnecting finally.
- An interception from 3rd party apps. When you give malicious third-party apps access to your earpiece, they might override the function and use it in their favor. You can boot into Safe Mode to be sure of the cause of the problem before taking action.
ALSO, READ > How to Fix Can’t Hear Phone Calls unless Speaker is ON
Determining the exact cause of the problem might be hard at first but with proper inspection, you should be able to tell the reason why you can’t hear callers unless on speaker on your Samsung device.
Samsung Can’t Hear Caller Unless on Speaker – Fixes
Below are some tested and proven methods you can employ to start hearing callers on your Samsung device without turning on the speaker.
Increase your Phones Volume While on Call.
Before you jump to conclusion that the problem is software or hardware related, try increasing your phone volume while on a call.
You can do this by pressing the volume up button repeatedly after making a call and making sure that it’s set to the highest.
You should see a difference in the sound once the Caller/recipient picks up the phone but if there’s none then proceed with the next solution.
Move to a Serene Environment
If you’re in a program that involves loud music and noise then you may not be able to hear calls properly because of the nature of the environment.
You can consider moving out of the vicinity or call back the person some other time.
Disconnect from Audio Device
If your device is connected to an Airpod or speaker then the voice will automatically transmit from that device. If the device isn’t close by then the best you can do is to either turn on the speaker mode or disconnect the device to hear from your earpiece. This can be achieved by turning off the Bluetooth connection.
Remove Blockage from your Earpiece
If the screen guard or pouch installed on your phone is covering your earpiece, you’ll find it difficult to hear callers without enabling speakers.
In order to be sure, remove your screen protector and pouch and see if the issue resolves itself. Alternatively, you can make use of a razor to cut out the part covering the earpiece.
Run a Complete Diagnosis
Samsung devices have an in-built app that lets you test-run all the functions of your phone to see if they’re in working condition or if they’ve run into issues.
The app is called “Samsung Members” and it allows you to test a range of functions including, your battery, Sim card, SD card, mobile network, Sensors, speakers, Mic, Bluetooth, camera, etc. and it’s all for FREE.
Here’s how to run a complete onboard diagnostic check on your Samsung device.
- Open the Settings App > Apps > Select and Open Samsung Members
- Under the “Discover” tab, Select an option tagged “Diagnostics” at the top
- You’ll see a whole list of functions to select from. Tap on the “Software”, “Mic”, and “Speaker” to test them.
- Follow the prompt and do whatsoever the app tells you to do.
- Alternatively, you can click on “Test All” to check all of the functions on your device – one by one.
The app should give you possible solutions you can employ but if it doesn’t work then go to the next step.
Restart your Phone
If the diagnostic report shows that your microphone and speaker are okay but you still can’t hear callers without the speaker, you should try restarting your Phone.
You can do this by either holding the power button for some minutes and then tapping on restart. Alternatively, you can glide down twice on your screen > Tap on the power icon and select “Restart”.
You can now retry the call and see if you can now hear callers.
Boot into Safe Mode
Booting into Safe mode is recommended if you feel the cause for the trouble is a third-party app. Safe modes boot your device into the essential operating system thereby disabling most 3rd party apps.
In safe mode, you can only make, receive calls and send test messages but you won’t have access to apps such as WhatsApp, TikTok, Twitter, and the like.
Here’s how to boot Into Safe Mode on Samsung.
- Turn off your device
- Turn the device back on by pressing and holding the power and Volume down buttons at the same time.
- Once the Samsung logo comes up, you can leave the power button but keep holding the volume down button
- You’ll be launched into Safe mode within some minutes.
- In safe mode, you can troubleshoot your battery usage, and calls, and inspect your data usage for as long as you like.
To exit safe mode, simply press and hold the power button and Volume button for some seconds to force restart the device.
Install System Software Updates
Samsung randomly releases software updates that address bugs or loopholes found in the previous versions. Failure to install this update will leave your device under-performed or vulnerable.
Here’s how to check and install System updates on your Samsung device.
- Open your settings App
- Scroll down to “Software update” and click on it
- Tap on “Download and Install” to check for updates.
- You should see available updates if your phone is outdated.
Factory Reset your device
If the issue still persists then you should consider backing up and resetting your device to factory Reset. Here’s how
- Open the Settings App
- Go to “Accounts and Backup” to back up your data
- Next, go back to settings and select “General Management” > Tap on “Reset”
- Select “Factory Data Reset” to reset your device.
Your device should now start up as a new device and should work fine now.
Take your Phone to a Samsung repair Shop
If the issue persists then it’s possible that your earpiece has been damaged or encountered a problem. You have to visit an authentic Samsung repair shop closest to you in this case.
They’ll either replace the faulty earpiece or solder the previous one if it’s a case of disconnected wires.
When making or receiving calls I can’t hear anything unless I am on speaker.
If you can’t hear anything when making or recovering calls except you’re on speaker, then your earpiece is faulty. You may try restarting your device or check for any Blockage but if the problem still persists then you’ll need to replace your phone’s earpiece.
How do you fix your Samsung phone when the other person can’t hear you?
If the other person can’t hear you while making calls on a Samsung device then the problem is from your mouthpiece. You can check if there’s any covering on your mouthpiece or replace the mouthpiece entirely.
Why can’t I hear my incoming phone calls?
If incoming calls aren’t ringing out then it’s either because your ringer volume is low or you’ve put your phone on silent or DND.