TikTok has a favorite button attached to every video that’ll allow users to bookmark videos they’ll like to watch later.
These videos can often be accessed from their dashboard and can even be grouped into collections in the form of hashtags, products, and so on.
You can check out our article on how to view your favorite videos on TikTok.
However, you might be trying to add a video to your favorite and it won’t be successful for some reasons.
In this article, I’ll provide you with the full details as to why TikTok won’t allow you to favorite a video on TikTok.
Why can’t I favorite TikTok videos?
There are a few reasons why you might not be able to favorite videos on TikTok.
- Poor internet connection
- TikTok Suspension
- TikTok servers
- App Cache
These are the most common reason why TikTok won’t allow you to favorite a video on the app.
Since TikTok makes use of an internet connection to function properly, If your internet is unstable then you’ll find it difficult to add a video to your favorite.
Also, if your TikTok account has been penalized for any reason, TikTok reserves the right to turn off certain features such as the ability to favorite videos on your account.
In addition, if TikTok servers are down then the users won’t be able to enjoy or access most features of the app due to server downtime.
Finally, the cache stored by the app also plays an important role in how the app performs. Clearing the clogged cache can help restore the ability to favorite TikTok videos.
How to Solve unable to Favorite Videos on TikTok
You can use any of the following guides to resolve the “unable to favorite videos” issues on TikTok.
1. Connect to a stable internet connection
The first thing to do if you can’t favorite a video on TikTok is to check if your internet connection is stable.
You can switch to a Wi-Fi or data connection depending on what the case may be. Also, check if you have a valid internet subscription.
2. Appeal the Suspension
If your account is on suspension for a particular time then it’s ideal you wait for the designated time given by TikTok before you try performing any issue.
You can also log out of the account until the 24 hours or 72 hours suspension period and the ability to favorite videos will be restored.
Also, if it’s something that needs you to write a formal appeal letter then you should do it without hesitation.
3. Clear Tiktok Cache
Clearing the TikTok app cache will mostly solve the issue of being unable to favorite videos. You can either do this from the settings app or from the TikTok app itself.
Here’s how to clear your TikTok app cache.
- Login to your TikTok account and go to your profile
- Click on Settings and Privacy
- Scroll to the “Cache and Cellular” tab
- Select “Free UP Space”
- Tap “Clear” next to the cache and confirm the prompt.
You should now be able to favorite videos on TikTok once again.
4. Update the App
If you’re running on a previous version of the app then you should consider updating to the newest version.
This is advised because, after most app updates, some features are being deactivated in the previous version making it difficult to use.
You can head over to the respective store and click on update next to the app to get started.
If the problem is with TikTok servers then the problem is not limited to you and the only thing to do is to wait for it to resolve itself.
You can try doing this from another account to confirm if it’s an issue with the TikTok server or not.
6. Contact Support
Another thing to do in this case is to reach out to TikTok support for help.
They’ll provide you with the main reason why you’re unable to favorite a video and the remedy to it.